Frequently Asked Questions

Everything you need to know about your Shokz experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is the Shokz return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund.

Do Shokz products come with a warranty?

Yes, all our electronic products include a 2-year manufacturer warranty that covers any defects in materials or workmanship.

How do I pair my headphones with a new device?

To enter pairing mode, start with your headphones powered off, then press and hold the volume+ button for 5-7 seconds until the LED flashes red and blue.

Are Shokz headphones waterproof?

Our products feature varying levels of water resistance, ranging from IP55 (sweat-resistant) to IP68 (fully waterproof for swimming). Please check your specific model's specifications.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.