Returns & Exchanges

At Shokz, we stand behind our open-ear technology and offer a 30-day money-back guarantee for all orders placed on our official website. If you are not completely satisfied with your purchase for any reason, you can return your items for a full refund within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal and enter your order number and email address to begin the authorization process.

• 2.
  Prepare Your Package

  Securely pack your Shokz headphones and all original accessories in the provided packaging to ensure they remain protected during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided by our support team and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your returned device, we will process your refund to the original payment method within 5-7 business days.